Lana Criggs (she/they) is Head of Product Design at Zalando—a leading European ecommerce platform for fashion and lifestyle serving 50+ million customers with 6.000+ brands in 25 countries. Lana is responsible for sustainability, diversity and inclusion as well as research. She'll share from her experience shaping Zalando's customer-facing sustainability, diversity and inclusion strategy as well as Zalando's recent research on the sustainability attitude-behaviour gap. Outside of work Lana enjoys video games and volunteering.